Return and Ex-Change Policy

🔁 Exchange Policy:

At Kash5aStore, We Prioritize Customer Satisfaction And Offer A Fair Exchange Policy For Our Products. 

  • 🛠️ If A Customer Receives An Item And Encounters A Technical Issue, They Must Report It Within 2 Days Of Receiving The Product. If Reported On Time, We Will Exchange The Item For Free.
  • 📹 Before Delivery, We Ensure The Product Is Fully Functional By Sending A Video Demonstrating And Confirming That The Product Is Working Properly.
  • ⏳ After The 2-Day Period, If The Customer Faces Any Issue, They Must Visit Our Showroom To Request An Exchange.
  • 🔍 The Exchange Will Be Processed After Inspecting The Item To Verify The Issue.

 

Non-Returnable Items:

In compliance with Kuwait’s e-commerce regulations, certain products are non-returnable under any circumstances due to health, safety, hygiene, and electronic device policies. This policy ensures the safety and satisfaction of all our customers.

⛔ Non-Returnable Products Include (but are not limited to):

 

1. Personal Care Items:

  • Hair Brush Dryers (Electronic and Non-Electronic)
  • Lice Remover Combs
  • Shavers
  • Callus Removers
  • Ear Wax Removers
  • Blackhead Removers
  • Hair Remover Products

 

2. Hair and Beard Care:

  • Normal Combs
  • Beard Straightener Combs
  • Beard Filling Pen Combs

 

3. Footwear and Socks:

  • All Types of Socks, including:
  • Moisturizing Gel Socks
  • Compression Socks

 

4. Dental Care Products:

  • Tongue Brushes
  • Dental Floss
  • Sonic Dental Oral Care Tools

 

5. Nail Care Products:

  • All Nail-Related Products
  • Nail Clippers
  • Nail Polishers

 

6. Health and Therapy Devices:

  • Mesh Nebulizers
  • Digital Therapy Body Massagers
  • EMS Foot Massage Mats

 

7. Installed Items:

  • Tables (If installed,and Unscrewed)

 

8. Clothing & Undergarments:

  • Undergarments
  • Shirts
  • Vests (including anti-sweat vests and slimming vests)
  • Belts (of all types)

 

Note:

While Clothing & Undergarments are non-returnable, exchange for size is allowed within 2 days of receiving the product, provided the item is unused and in its original condition.(EXCEPT KH03465)

Please contact us via WhatsApp for size exchanges or any inquiries. (This is Only Applied to Section 8)

 

9. Home Appliances :

  • High-Pressure Steam Cleaning Machine –:(KH05128)
  • For hygiene and safety, cannot be returned after use, as water and heat exposure can affect internal components.
  • Warranty: 90 days — item will be repaired or replaced if a manufacturing defect is found within the warranty period.

 

10. Luggage Straps:

  • Models: KH04121, KH05112
  • For safety and quality assurance, cannot be returned once delivered, as travel use may cause scratches or dirt.

 

  • ❌ These Items Cannot Be Returned Even If Unused, To Maintain Hygiene, Safety, And Device Integrity.
  • ✅ For Other Eligible Items, Returns Must Comply With Kash5astore’s Standard Return Policy Conditions.


🙏 Thank You For Your Understanding And Support Of Our Commitment To Customer Health And Safety.

 

Flash Deal Return & Exchange Policy

Items sold under the Flash Deal category are non-returnable due to their limited-time promotional nature. As these items are sold at significantly discounted prices, all sales are final.

However, if a manufacturing defect is found, the item cannot be returned but may be exchanged for the same product if available. Customers must report any defects within 2 Days of receiving the item, and the exchange request will be subject to approval after inspection. If the item is out of stock, an alternative solution will be provided.

Customers are encouraged to carefully review product details before purchasing Flash Deal items.

🔁 What Is the Return Policy?

To ensure a smooth and quick return process, customers must contact us on WhatsApp Before Bringing the Item to the Showroom. This allows us to guide you properly and confirm if the product is eligible for return.

🗓️ Exchanges or returns are allowed within 14 days only.

⚠️ Products that are damaged due to misuse are Not Eligible for return.

🧾 The item must be accompanied by a Receipt or Proof of purchase.

📦 Products must be in their Original Packaging and in good condition, suitable for resale.

🏢 Returns Can Only be made at Our Showroom.

 

📍 Address:

Hawalli, Ibn Khaldoun Street, Al Bassam Complex 1, 4th Floor, Office 14.

🕰️ Working Hours:

📆 Saturday to Thursday:

 

☀️ Morning:

🕚 From 11:00 AM to 2:00 PM


🌙 Evening:

🕡 From 6:30 PM to 9:30 PM

 Feel free to visit during our working hours for any assistance

Refunds:

Once We Receive Your Returned Item, We Will Inspect It At The Same Time In The Showroom And Notify You Of The Result.

If Approved, We Will Refund Your Amount Within 2–4 Days, Depending On Your Payment Method.

 

💳 Refund Method & Timeline:

 

🟣 Tabby Payments:

  • A 7% fee will be deducted by Tabby.
  • Refund is processed within 4 working days.

 

🟢 Credit/Debit Card (Visa/Mastercard):

  • A 2.5% processing fee will be deducted.
  • Refund is returned to the same card within 2 working days.

 

🟠 K-net or Cash Payments:

  • No extra fees apply.
  • Refund will be processed via K-net or bank transfer within 2 working days.

 

📌 Important Refund Conditions:

  • The product must be unused and in its original packaging.
  • The original invoice is required for any refund.

 

Some products are non-returnable and non-refundable, as specified on the product page or according to store policy.


🚚 Shipping Policy:

Please Note That Shipping Costs Are Non-Refundable.

This Means If You Choose To Return An Item, The Original Shipping Fee You Paid Will Not Be Refunded.

We Appreciate Your Understanding, As Shipping Is A Service That’s Already Completed By The Time Your Order Is Delivered.